Product Manager & Product Owner

Erfahrener Product Owner mit einem Hintergrund in CX und UX. Bewandert in Microsoft Office, SPSS und Kundenservice. Spricht fließend Tschechisch und verfügt über gute Englischkenntnisse, begrenzte Kenntnisse in Französisch und Grundkenntnisse in Russisch. Zertifizierungen in Human-Centered Design und Professional Scrum Product Owner. Umfassende Erfahrung in Forschung, Datenanalyse und Customer Journey Mapping in agilen Umgebungen.

Product Owner - Unsecured Loans September 2021 - Present

• CX specialist in the Unsecured financing tribe
• Using research and insights to create and oversee an end-to-end design process of consumer loans
• Communication with both product owners and IT specialists
• Working in an agile environment (Scrum/Kanban)

Customer Journey Expert October 2020 - August 2021

• Responsible for customer journey in internet banking/mobile banking/branch
• Data-driven decisions
• Communication with product owners and IT specialists
• Working in an agile environment (Scrum/Kanban)

CX Researcher August 2018 - September 2020

• Owner of the research agenda for the entire firm
• Conducting research according to the needs of internal clients
• Usage of various methods of qualitative/quantitative research
• Data analysis in SPSS, R

Seminar tutor September 2015 - August 2020

• Teaching seminars for bachelor degree students in Statistics & Research Methodology

Account Manager April 2016 - March 2018

• Management of research projects for clients in the financial sector
• Consulting research design with clients
• Creating questionnaires and scenarios for mystery shopping visits
• Preparation of final reports and client presentations

Customer Service & Sales Operations Management Trainee February 2016 - May 2016

• Data processing support for the sales department
• Creating daily, weekly, and monthly reports using MS Excel
• Additional administrative work