Project Manager

Erfahrener Projektmanager mit Schwerpunkt auf CRM-Strategie und Kundenbeziehungen. Zertifiziert in Cambridge English, Voxy Proficiency, und Salesforce CDP. Erfahren in der Erzielung erfolgreicher Ergebnisse für Marken durch optimierte Kundenerfahrungen und komplexe Projektnavigation. Stark im Aufbau vertrauensvoller Kundenbeziehungen und in der Nutzung datengestützter Erkenntnisse zur Optimierung von Kampagnen. Frühere Erfahrungen in den Bereichen Geschäftsentwicklung, Bankwesen und Tenniscoaching. Ausbildung mit Abschlüssen in Business, Wirtschaft und Management.

Project Manager March 2024 - Present As a Project Manager, I specialize in delivering successful results for brands by optimizing customer experiences and navigating complex projects to ensure client satisfaction. I manage end-to-end project management initiatives, create strong relationships with clients, and leverage data-driven insights to optimize campaign performance.

Delivery Manager March 2022 - March 2024 In my role as a Delivery Manager, I oversaw the implementation and delivery of CRM solutions tailored to clients' unique needs and objectives. I created trust-based relationships with clients, offered strategic recommendations to enhance CRM strategies, and implemented best practices to enhance delivery workflows.

Junior CRM/Adobe Target Specialist July 2021 - February 2022 I worked with Data Management Platform, set up personalized content for clients, and communicated requirements with markets worldwide. I also worked with Jira, Salesforce Audience Studio, Adobe Target, and Adobe Experience Manager platforms.

Program and Cultural Referent August 2020 - June 2021 As a Program and Cultural Referent, I focused on production, cultural-educational work, and property administration. I created cultural programs, marketed through social networks and websites, and provided support for the operational requirements of the hotel.

Business Development Trainee September 2019 - July 2020 In my role as a Business Development Trainee, I helped with various tasks such as creating final presentations, working with data in Microsoft Excel, and sorting products into the right category based on Nielsen data.