Consultant & Delivery Manager & IT Manager & L2 Support Specialist & Manual Tester & Technical Support

Erfahrener Softwaretester und Spezialist für technischen Support mit Erfahrung in der Softwareentwicklung. Erfahren im Testen neuer und geänderter Softwaremodule, Erstellen von Testszenarien, Bewerten von Produkten und Kommunizieren mit Entwicklungsteams. Beherrscht JIRA und grundlegende SQL-Operationen. Darüber hinaus ist er ein Key-Account-Manager mit nachgewiesener Erfolgsbilanz in der Kundenbetreuung, bei Geschäftsverhandlungen und beim Ausbau von Partnerschaften. Starke Vertriebserfahrung in der Automobilbranche mit Schwerpunkt auf Kundenbeziehungsmanagement und Erreichen von Verkaufszielen. Eine engagierte und ergebnisorientierte Fachkraft mit einer Leidenschaft für das Lernen und Motivieren anderer.

8/2023 - present Software development Software tester, Technical support specialist Testing new and modified software modules, creating test scenarios, evaluating products, communicating with development and implementation teams. Recording and evaluating reported errors, suggestions, and bug reports. Working in the JIRA system, basic operations with SQL language. Providing technical support to clients and consulting on application settings.

4/2017 - 7/2023 Import and distribution of spare car parts Key account manager of Concept LKQCZ Service concept - Care for key customers, conducting business negotiations, developing cooperation, solving operational issues, visibility, and marketing support. Expanding the network with new partners in the assigned region. Fleet concept - negotiating business conditions, signing contracts, training partners, collaboration in tenders.

5/2013 - 4/2017 Import and distribution of spare car parts Sales representative Taking care of existing customers, actively seeking new business opportunities, closing contracts, and conducting business negotiations. Mapping competition in the market, maintaining customer records in the internal system. Responsible for meeting targets, regularly achieving up to 115%. Awarded as the third most productive salesperson in October 2015, and the top salesperson in March 2016.

2008 - 2011 Automotive service Reception technician Receiving personal cars for repairs, assigning orders, and overseeing the completion of tasks. Ordering spare parts, retail sales, and handling complaints. Contributing to increasing the client base for fleet management.

2007 - 2008 Automotive service Car mechanic Repairing cars of all brands, working with diagnostic devices and laser geometry.