Solutions Architect

Erfahrener technischer Leiter und Lösungsarchitekt mit 14 Jahren Erfahrung in der Telekommunikations- und Finanzbranche. Spezialisiert auf Genesys PureEngage und Genesys CX, mit Fachwissen in Telekommunikationslösungen. Verwaltete und entwickelte Genesys Cloud-Organisationen weltweit und implementierte Lösungen für verschiedene Kunden. Ausgeprägte Führungsqualitäten und analytische Fähigkeiten, mit Schwerpunkt auf Callcenter-Technologie und Telefonie-Infrastruktur. Verfügt über mehrere Zertifizierungen in Genesys und hat einen Master of Science in Telekommunikationstechnik.

Solution Architect - Contact Center domain As a lead architect for the Contact Center, I completed a new design focusing on migration to the cloud. Tasks included analyzing the current contact center, suggesting design improvements, running RFPs to select cloud contact center systems, and end-to-end process design in new technology. 2020/04 - 2022/02

Independent Consultant Managed and developed 6 Genesys cloud organizations worldwide. Projects included implementing Genesys cloud for various clients. Also provided telco improvements, cost analysis, reporting, and monitoring for various clients. 2018/10 - now

IT Telco Manager I provided technology strategy, design, and implementation for telephony and call center technologies. Responsibilities included supervising Telco and Genesys specialists, business analytics, and supporting call center applications. 2016/02 - 2018/09

Genesys Architect As a Genesys Architect, I coordinated internal teams and suppliers to build call center solutions. Responsibilities included technical coordination, analysis, and telco engineering for custom Media GW development. 2014/02 - 2016/02

Solution Analyst I worked as an analyst and coordinator for change requests in the contact center. Focused on Genesys and custom applications, I handled interaction routing, reporting, and acted as a SPOC between business customers and suppliers. 2012/05 - 2014/06