BI Analyst & Business Analyst & CRM Analyst & Configuration Manager & Customer Service Consultant & Data Analyst & Delivery Manager & Help desk analyst & IT Analyst & IT Coordinator & Incident Response Analyst & L2 Support Specialist & Problem manager & Project Manager & System Analyst

Der 1981 geborene Kandidat ist ein erfahrener Fachmann im IKT-Sektor, insbesondere im Bereich Telekommunikation und IT, mit einem Hintergrund in Datenwissenschaft und Softwareentwicklung. Er hat in multinationalen Unternehmen gearbeitet und dabei Fachkenntnisse in den Bereichen NOC, Teamleitung und Virtualisierung erworben. Der Kandidat ist offen für neue Herausforderungen und kann sich vorstellen, seine Fähigkeiten in verschiedenen Bereichen einzusetzen. Sie haben nachweislich Erfahrung im Projektmanagement und waren bereits in Positionen wie Teamleiter und Senior Application Administrator tätig.

Period:04/2024 – 0x/202x Description: Current position as an application administrator + leading a small team of 8 application administrators. Regular OneToOne meetings, organizing educational activities. Mentoring, team development and management, cooperation with other teams within the company. Role: Team Leader + L2 Application Administrator - Senior

Period: 08/2023 – 03/2024 Description: Working in small teams - equivalent to a squad/tribe. Analysis, escalation, resolution of application and infrastructure problems in the assigned application portfolio. Communication with DevOps, Architecture, Developers, escalation to L3. Update and modification of documentation. Agile development within 14-day sprints. Tools, Methodologies: Agile, Scrum, AzureDevOps, CRM Leonardo, GIT, Figma, Camunda, Openshift Container Platform, Kibana-Elastic, Grafana, MS Loop, MS Copilot – AI, PostgreSQL – PgAdmin, Oracle – Developer, Kafka, Postman, EA-Enterprise Architect, Sentry, SAP, Openshift Container Platform Role: L2 Application Administrator - Senior

Period: 04/2023 – 06/2023 Description: Processing technical IT/Business analysis based on business department requirements. Preparation of tasks for developers and subsequent testing of new versions. Bug and change request simulation in a testing environment. Agile development within 14-day sprints. Tools, Methodologies: Agile, JIRA, CRM Pivotal, Medical Software, Figma, MIRO Role: IT Analyst / Information Systems Consultant

Period: 11/2022 – 03/2023 Project Description: Selection and testing of a suitable monitoring tool + finding a partner for providing NOC services in a 24/7 regime. Description: Consultation with monitoring application suppliers for application monitoring of virtualized infrastructure in MS Azure. Business and technical negotiations with selected NOC service providers, including NDA. Performance testing using jMeter. Incident management process definition and modification. Preparation of tender documentation for suppliers. Comparison and evaluation of supplier offers for monitoring tools + NOC. Tools, Methodologies: MS Azure(KQL), DataDog, Manage Engine(Site24x7), SolarWinds, Zabbix, Grafana, Dynatrace Role: IT Monitoring Administrator

Period: 4/2022 – 10/2022 Project Description: End of support and operation of Internet Explorer 11, coordination across the company. Description: Service Level Management - control, setting, and revision of SLA+OLA parameters in relation to audit findings, Incident Management - coordination of MIR with CTO. Revision of ITSLM standards. Reporting definition and modification using reporting tools. Tools, Methodologies: CMDB (Atlasian – JIRA, Confluence), MS SQL, Power BI, Cognos, Elastic(Kibana), Zabbix, Dynatrace Role: IT Service Manager (Service Level Manager)

Period: 4/2019 – 3/2022 Project Description: Project activities within the Group consolidation project. Analysis and control of configuration data exchange between T-Mobile CZ and CETIN. Description: Data processing, reporting design from various SQL databases. Resolution of customer complaints regarding mobile service coverage. Creation and unification of reporting within the group and Network Inventory + GWS (Intelis). Tools, Methodologies: M-SQL Studio, Oracle SQL Developer, Power BI, ATOLL, Network Inventory, NetBeans Role: Data Analyst in the mobile network planning and optimization department