Delivery Manager & IT Compliance Manager & IT Manager & Information Security Manager & Project Manager

Mit über 10 Jahren Erfahrung in verschiedenen Branchen verfügt der Kandidat über ausgeprägte Kommunikationsfähigkeiten, schnelles Lernen und eine ergebnisorientierte Denkweise. Der Kandidat arbeitet derzeit als Service Manager im Bereich Cybersicherheit und ist für die Verbesserung der Sicherheitslage und die Integration verwalteter Dienste zuständig. Zuvor war der Kandidat als Technical Product Owner im Bereich IT Governance, Risk & Compliance bei MSD tätig, wo er Teams beaufsichtigte und die nahtlose Bereitstellung von Dienstleistungen sicherstellte. Zu den Erfahrungen des Kandidaten gehört auch das Management von IT-Infrastrukturdiensten bei der Deutsche Börse Gruppe, wo der Kandidat Projekte leitete, den Fortschritt überwachte und ein hohes Leistungsniveau aufrechterhielt.

01/07/2024 – Current Service Manager for the CyberSecurity Sector (Freelancer)

• Enhancing security posture of large-scale IT systems and ensuring seamless delivery of cybersecurity services to EU member states
• Responsible for integrating various Managed Services to agency systems
• Monitoring and coordinating external service providers in areas such as Security Monitoring, Endpoint Security, and Cloud Security
• Assessing technical offers of new service providers for coverage, budget, and compliance
• Collaborating with architecture and ICT teams for implementation and change management
• Leading project to create service catalogue and AI assistant for agency Tools used: NIST, MITRE ATT&CK, Nessus, MS Azure, Jira, Splunk, Cisco IronPort

01/11/2023 – 30/06/2024 IT Governance, Risk & Compliance Technical Product Owner

• Responsible for maintenance and improvement of GRC platform on AWS cloud
• Ensuring seamless delivery of platform services such as Incident Management and Risk Management
• Defining product roadmap aligned with strategy and ensuring delivery of results
• Owning and prioritizing product backlog for stakeholder value
• Driving Agile development process and working with teams to implement key results
• Aligning with Senior Management and Business Owners on Objectives and SLAs Tools used: ServiceNow, AWS Cloud, Git, MS 365, Agile, IT Security Frameworks

01/07/2022 – 31/07/2023 IT Infrastructure Service Delivery Manager

• Managed internal service requests lifecycle and acted as SPOC for Project Management teams
• Led projects, monitored progress, tracked KPIs, and managed budgets
• Developed deep understanding of projects for service delivery insights
• Maintained high-performance levels for service processes and implemented improvements
• Took ownership of critical incidents and coordinated with resolution parties
• Analyzed processes for service delivery optimization and promoted service quality culture Tools used: SAP ERP, MS Azure Cloud, Azure Active Directory