Analyst & Automation Engineer & Automation Tester & Business Analyst & Delivery Manager & Project Manager

Erfahrener Senior-QA-Ingenieur mit mehr als 5 Jahren Erfahrung im Testen von FinTech-, Bank- und Webanwendungen in agilen Umgebungen. Kompetent in der Verantwortung für den gesamten QA-Lebenszyklus, der Identifizierung von Risiken und der Zusammenarbeit mit Stakeholdern, um die Qualität während des gesamten Softwareentwicklungszyklus (SDLC) sicherzustellen. Leitete QA-Aktivitäten für komplexe Anwendungen, leitete Testteams und koordinierte die Benutzerakzeptanztests (UAT) sowie die Release-Validierung. Kompetent in den Bereichen Teststrategie, Fehlermanagement und Initiativen zur kontinuierlichen Verbesserung. Verfügt über einen Master-Abschluss in Informationssystemmanagement sowie verschiedene Zertifizierungen im IT-Service- und Projektmanagement.

Analyst Tester | Test Lead (10/2024 - 06/2026)

• Led a team of 7 QA Engineers, managing workload, priorities, mentoring, and delivery quality across multiple workstreams.
• Led end-to-end QA activities for complex FinTech web applications, ensuring software quality, data integrity, regulatory compliance, and release readiness throughout the SDLC.
• Analyzed functional, non-functional, business, and regulatory requirements, translating them into risk-based test scenarios and test strategies.
• Worked closely with Product Owners, Business Analysts, Developers, and stakeholders to clarify requirements, define acceptance criteria, and ensure alignment between business needs and system behaviour.
• Led defect triage, root cause and impact analysis, monitored quality risks, and supported informed release and Go/No-Go decisions.

QA Engineer (06/2021 - 08/2024)

• Led QA activities across multiple web and mobile applications, driving software reliability, data integrity, and quality throughout the SDLC in Agile environments.
• Translated functional and non-functional requirements into risk-based test strategies covering functional, integration, exploratory, regression, end-to-end, and edge-case scenarios.
• Coordinated testing across multiple releases, managed UAT, assessed production readiness, and provided QA sign-off recommendations.
• Performed API validation, SQL-based database testing, and end-to-end integration testing to ensure data consistency and system reliability.
• Led defect triage, root cause and impact analysis, monitored quality metrics and defect trends, and proactively identified delivery risks.

Service Delivery Manager (02/2019 - 05/2021)

• Owned a portfolio of 300+ IT Business Services across EMEA for a logistics and supply chain provider’s customers, ensuring SLA compliance, service quality, operational stability, and customer satisfaction.
• Led end-to-end service and infrastructure initiatives, coordinating cross-functional teams, resources, risks, timelines, and delivery.
• Managed SLA performance and Service Improvement Plans (SIPs), driving continuous improvement, operational efficiency, and faster incident resolution.
• Oversaw service portfolios, business-critical incidents, escalations, and infrastructure transformation initiatives focused on scalability, efficiency, and cost optimization.
• Managed relationships with customers, business stakeholders, vendors, and technical teams, aligning priorities and ensuring effective service delivery.

Project Manager (05/2016 - 11/2018)

• Managed client relationships with industrial accounts and oversaw operational delivery from order initiation through fulfillment, with KPI-based quality and customer-satisfaction tracking.
• Provided client relationship management, KPI/performance management, and team leadership in regulated financial services.

Financial Consultant (10/2015 - 04/2016)

• Provided client relationship management, KPI/performance management, and team leadership in regulated financial services.

Financial Consultant (10/2013 - 08/2015)

• Provided client relationship management, KPI/performance management, and team leadership in regulated financial services.