Raumpfleger

Zimmerreinigungskraft mit Erfahrung im Hotel-Housekeeping auf den Philippinen und in den USA. Tätigkeit als Room Attendant im Crimson Hotel Alabang, einem 5-Sterne-Hotel auf den Philippinen, sowie Absolvierung eines bezahlten Housekeeping-Praktikums bei Brett Robinson Gulf Corp. in den USA. Zu den Hauptaufgaben gehörten die Reinigung und Vorbereitung von Gästezimmern, das Wechseln von Bettwäsche, das Auffüllen von Amenities und Toilettenartikeln, die Desinfektion von Badezimmern und häufig berührten Oberflächen, Staubsaugen, Abstauben, das Melden von Wartungsproblemen, der Umgang mit Fundsachen sowie die Reaktion auf Gästewünsche. Zusätzliche Erfahrung mit Kundenkontakt umfasst die Arbeit in einem Contact Center in Kuwait. Vorhanden sind ein NC II in Housekeeping sowie Englisch- und Tagalogkenntnisse.

Receptionist Supervisor (06/2026 - present)

• The candidate supervised daily clinic operations, staff scheduling, and patient flow to ensure efficient service delivery.
• Managed patient appointments, registration, and check-in/check-out processes.
• Trained and monitored receptionists to ensure excellent patient service.
• Resolved patient concerns and handled escalated inquiries professionally.
• Coordinated with doctors and clinical staff to optimize patient flow.
• Prepared daily reports, monitored performance, and managed front desk supplies.
• Ensured compliance with clinic policies, healthcare regulations, and service standards.

Contact Center Executive (06/2022 - 06/2025)

• The candidate worked with CRM system and any kind of software in a retail hypermarket environment.
• Answered tons of phone calls daily and dealt with a variety of customers, receiving complaints and solving them in a professional manner.
• Followed company policy and procedure while working in a pressurized environment.
• Sent monthly and weekly report to the management for all the common issues reported by customers and how they were solved efficiently.
• Followed up with customers and made sure that they received the customer service they were seeking.

Room Attendant / Housekeeping (08/2021 - 01/2022)

• The candidate cleaned and maintained guest rooms according to hotel standards.
• Worked in a 5-star hotel environment.
• Completed housekeeping duties to support guest comfort and room readiness.

Housekeeping (Paid Internship) (05/2018 - 08/2018)

• The candidate cleaned and prepared guest rooms following hotel standards.
• Changed linens, restocked amenities, and sanitized bathrooms.
• Vacuumed, dusted, and maintained overall room cleanliness.
• Reported maintenance issues and handled guest requests professionally.
• Completed assigned rooms efficiently within schedule.